Paypal

Customer Success Mgt Specialized

Posted On

May 20, 2024

Location

Mumbai, Maharashtra

Experience Level

Freshers/Experienced

Job Type

Full Time

Apply By

June 30, 2024

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

What you need to know about the role-
We are seeking a Growth Executive for a Team Business Servicing Experts; you will be responsible for providing exceptional customer experience and end-to-end solutions for our High Potential Merchants globally.
The role requires someone who has prior experience in Account Management. The person should have great communication skills and should be able to read and maneuver systems well. Stake holder management is important for this role. Portfolio Management is another key skill for the role along with being able to apply a consultative approach with the merchants.

Meet our team -
The team is India Inside sales - SMB High Value merchants.

Job Description:

Your way to impact:
This position enables us to build a stronger relationship with our High Value merchants and deepen our connections by ensuring these merchants are set up optimally for future success to unlock their growth potential. You will work in a metrics-driven high-velocity Sales environment with a team of Inside Sales Leaders and business portfolio managers to work in-revenue protection and revenue growth of various merchant segments across Small and Medium Business (SMB) for the IN and MEA Market
A successful Growth Executive exhibits strong ownership and communication skills. They excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future growth opportunities.

Your day to day:

In your day to day role you will -

Confidently answer contacts and complete outreach to address the needs of PayPal’s High Value SMBs, through multiple channels (i.e. Phone, Email, Messaging)
Outreach to Merchants to build relationships and manage their account and help with friction resolution, such as limitations, holds, chargebacks, etc.
Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like – Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
Develop Portfolio strategies to grow high potential accounts in the IN and MEA market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds.
Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.

What do you need to bring-

Bachelor's Degree
3-6 years experience in Merchant facing Roles preferably in Portfolio Management or Account Management
An excellent communicator in English and Hindi
Results-driven with Revenue growth as a KPI
Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
Ability to learn on the fly, multitask and effectively use tools to identify and solve.
Ability to work collaboratively and effectively across silos to drive empowered experiences
Strong change agility and ability to respond and pivot quickly.
Analytical strengths – Monitoring, collaborating to elevate drivers and impacts
Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
Strong interpersonal and time-management skills.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Any general requests for consideration of your skills, please Join Our Talent Community.

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