Razorpay

Manager - Customer Services Bank Operations

Posted On

Nov. 7, 2024

Location

Mumbai, Maharashtra

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Nov. 23, 2024

Job Description

<div class="content-intro">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.  <div class="gmail_default">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </div></div>About Razorpay POS: Razorpay POS, Razorpay’s comprehensive suite of point-of-sale led payment solutions, enables businesses to accept various modes of payment across all customer touchpoints. Be it across the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offer consumers convenient payment options like EMI right on the POS device. Access to real-time transaction data and analytics via the merchant portal enables businesses to drive data-led decisions.  With over 500,000+ user touchpoints across India & the UAE, Razorpay POS is at the forefront of transforming payment experiences. Formerly known as Ezetap, Razorpay POS emerged after Ezetap’s acquisition by Razorpay in August 2022. As a full-stack financial services organization founded in 2014 by Shashank Kumar and Harshil Mathur, Razorpay is dedicated to innovative payment and business banking solutions, promising a transformative journey for businesses. Key Responsibilities: <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Establishing, maintaining and managing strong banks relationships.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Good communication skills.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Implementing Strategies to address Banker’s needs.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Keeping Banks informed about Portfolio performance and market trends.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Collaborate with cross functional team for resolution of Bank Escalations.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Should have analytical bent of mind and should be able to derive meaningful insights from the MIS for the field team to take necessary actions.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Resolving Bank complaints quickly and efficiently.</li> </ul> Applying Criteria: <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Should have an overall experience of minimum 5+ yrs.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Should have experience in handling escalations in Banking services.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Should have the experience and ability to handle bank relationships.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Minimum Graduation is required.</li> </ul>  <div class="content-conclusion"><div class="gmail_default">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </div> <div class="gmail_default"> </div> <div class="gmail_default">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></div></div>

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