Paypal

Sr. Tech Writer, Dev Experience

Posted On

Feb. 7, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Full Time

Apply By

March 9, 2025

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking a highly skilled and detail-oriented Sr. Technical Writer, Developer Experience to join our team and build world-class technical documentation for APIs, developer tools, and SDKs.

This role requires deep expertise in technical writing, API documentation, and developer-focused content creation. The ideal candidate will have strong communication and writing skills, a solid understanding of developer technologies, and experience using AI-driven tools to enhance documentation processes.

Meet our team:
The newly established Global Solutions Engineering organization will deliver products for Global Markets, including key strategic initiatives such as Digital Wallets, that will allow expansion of PayPal’s footprint through intuitive experiences. This team will be responsible for building out platforms that will accelerate time to value across all PayPal markets.

Job Description:

Your way to impact:

As a Sr. Technical Writer, you will collaborate closely with product managers, engineers, and developer relations teams to produce clear, concise, and highly usable documentation that enables developers to integrate and use our payment solutions seamlessly. Experience with payments systems is a strong value-add for this role.

Your day-to-day:

Build developer-friendly integration experiences:

Develop clear, concise, and well-structured content that enhances the developer experience. Create and maintain API references, SDK documentation, developer guides, and integration tutorials.
Work closely with engineers to understand APIs, endpoints, request/response structures, authentication, and error handling. Ensure that API documentation is developer-friendly, up to date, and aligned with industry standards.

Tools & Platform Management:

Maintain and improve the documentation platform using tools like Markdown, Swagger/OpenAPI, Postman, and Git-based documentation workflows.
Ensure content is accessible, version-controlled, and optimized for searchability.
Leverage AI-powered tools to automate and enhance documentation generation processes. Implement strategies to improve the efficiency and scalability of technical writing using modern AI technologies.

Collaboration with Engineering & Product Teams:

Partner with engineering, product, and developer relations teams to ensure accuracy and completeness of documentation.
Gather feedback from developers and iterate on documentation to improve clarity and usability.

What you need to bring:

7+ years of product and platform technical Writing experience.
Strong ability to create, edit, and manage documentation for APIs, SDKs, and developer tools. Experience with API documentation formats such as OpenAPI/Swagger.
Proficiency in Markdown, Git, and documentation management tools like ReadMe.io, Confluence, or similar platforms. Hands-on experience with API tools such as Postman, cURL, and RESTful API testing frameworks.
Familiarity with AI-based documentation generation tools and automation techniques.
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Experience collaborating with engineering, product, and developer relations teams to improve documentation.
Familiarity with payment processing, financial APIs, or fintech-related developer tools is a plus. Understanding of global payment methods, wallets, and transaction flows.
A Bachelor’s degree in Computer Science or a related technical field is helpful in this role.
Fluency in English and strong communication skills required.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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