Capgemini

Operations Manager | 12 - 15 Years | Kolkata

Posted On

Feb. 10, 2025

Location

Kolkata, West Bengal

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 26, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Should have 12-14 yrs of experience in contact center.
Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone.
Prior Contact Center transformation experience is a must.
Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level .Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.
Should ensure accuracy in the tasks completed.
Demonstrate analytical capabilities while performing tasks.
Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.
Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.

Primary Skill

Transformation and QA skill in Contact centre operations.

Good proficiency on English language and exposure to business domain is an added advantage.

Secondary Skill

Willing to work in 24/7 environment and sign a service agreement as per company norms.
Ability to work in flexible work schedule, including holidays & weekends.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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