American Express

Support II - Finance

Posted On

Jan. 28, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 16, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

The Network & Acquirer Solutions (NSO) acts on behalf of the Enterprise (agnostic to Issuer and Acquirer) to develop and enable products and capabilities for the American Express Global Network (AEGN). The Network & ATM Settlement Solutions team within NAS is primarily responsible for transferring funds between American Express (AXP) and GNS Partners or ATM Service Providers, managing the related contractual fees, and resolving ATM billing discrepancies or Disputes.

Purpose of the Role

As the Network & Acquirer Solutions Team (NAS), we are responsible for managing financial settlements and contractual fees, moving funds between American Express and Global Network and ATM partners, supporting 280+ partners and making sure $70bn a year is settled accurately and on time. We work closely with multiple business partners in the fast-paced world of payments. If you want to learn about world of payments and enjoy problem solving, then this is the team for you. We can give you the experience you need to progress your career at Amex. And thus, this role will be to process critical Network partner payments, Accounting & Reconciliation of balance sheet accounts & is required to collaborate with Partner relationship mangers & Strategic relationship teams based in the UK.

This job posting for Analyst/Sr. Analyst in Network Settlement Team will be responsible for managing Critical Daily Financial Settlements between American Express (AXP) and GNS Partners (who are licensed to issue and acquire on the network) ensuring settlements are timely and accurate.

Responsibilities:

- Drive Transformation and Process Improvements within the process consistently identifying opportunities to improve and drive forward initiatives related to servicing quality, TAT, and Network business.

- Processor of Partner payments using Network Force and Straight to Bank payments platform (multi-million US$ transactions).

- Person having a brief knowledge on Card Industry and its process linkage would be preferred.

- Follow up with key linkages to deliver on operational expertise, outstanding inputs, Customer Query Management.

- Support SOX Testing requirements and Internal Audit requests and ensure Nil observations.

- Support BCP Planning and Testing, participate in table‐top and other BCP exercise as per GNO India critical BCP plan.

- The person should independently be able to manage queries from teams like Controllership, GFO and Audit Groups.

- Must be able to meet deadlines to provide quality customer service and ensure business targets are met with the minimum possible exposure.

- Maintain 100% control & compliance matrix for the Network & ATM Settlements Business.

- High levels of Confidence to independently translate matrix relationships.

- Solid Communication Skills, Both Written and Verbal, With Internal and External Customers.

- An In-depth and applicable knowledge of MS Office Applications, S2B portal, Trecs to create process flows, dashboards etc. Must be able to successfully navigate through intranet applications applicable within the team.

- Ability to work within a team environment and with diverse team members.

Critical Factors to Success:

- Get up to speed quickly and gain a good understanding of NAS Business and broad knowledge of Settlements process.

- Strong analytical skill with the ability to identify the root cause of problems and have ability to exercise sounds judgment in support of team responsibilities.

- Proficient communicator with constructive written and verbal communication with a high level of customer focus.

- Good Teamwork ethic and Drive Results though Collaboration

- Accuracy levels at a high standard

- Computer literate (MS Word, Excel).

- Working knowledge on spreadsheet controls.

- Ability to recognize opportunities for process improvements and proactively drive change forward.

- Flexible and engaging team member with the ability to adapt to a constantly changing environment.

Academic Background:

- Full time B. Com / Or Specialization in Commerce stream.

Functional Skills/Capabilities:

- Finance

- Operations

- Accounting

- Analytics

- Communication

Knowledge of Platforms:

- Straight to Bank

- Network Force

- AutoRek

- Axiom

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

- Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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