American Express

Senior Analyst-Control Management

Posted On

March 25, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 27, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Function Description:

Global Commercial Services (GCS) Control Management COE team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.
We seek to put the customer at the center of everything that we do by strengthening and enabling the customer experience by implementing control enhancements to meet AXP regulatory and policy expectations and eliminating the reoccurrence of issues. The team owns the overall governance and oversight responsibilities for various AEMP polices for GCS.

Purpose of the Role:

This is a Band 30 - Tier 2 role

The position of Sr. Analyst will be responsible for supporting the GCS business in Business Continuity Planning, Disaster Recovery & Customer Crisis Response program.

Responsibilities:
The responsibilities of the incumbent will include:

Responsible for end-to-end management of GCS Business Continuity Plans and Business Impact Analysis in line with AEMP 05
Ensure GCS is compliant with all Regulatory requirements/ changes, Enterprise initiatives and leverage Industry best practices
Partner with various teams across markets by maintaining a strong focus on Plan Management, testing & implement a consistent Business Continuity Planning (BCP) and Disaster Recovery (DR) program for the business
Partner with business to ensure Customer Crisis Response Playbook in place across GCS markets (Region), reviewing the same annually and ensuring with accurate information.
Understand Enterprise Resilience requirements related to BCPs, DR and educate, facilitate the business in meeting those requirements.
Improve the quality and coverage of Business Impact Analysis landscape to minimize risk in its crisis preparedness program and manage the control ratings metrics
Work closely with Enterprise Resilience and technology team to support them with any reporting requirements, remediation projects etc.
Ability to foresee the potential risk associated to any upcoming changes in the guidelines
Business Continuity Planning - Ensuring compliance with the Service Continuity control rating parameters by engaging with the business to drive activities through the business continuity lifecycle such as Business Impact Analysis, BC Planning, BCP exercises etc. It would also include collaborating with the Disaster recovery teams to ensure that adequate disaster recovery planning is in place for GCS applications.

Minimum Qualifications:

Operational Risk Skillset: Successfully be able to analyze the potential risk associated to business function, work on creation of Recovery strategies to mitigate the risk
Deep Risk Acumen: Ability to connect the dots between the various Control Management programs.
Consistency in Delivery: Able to thrive in a matrix organization that involves multiple sub-teams as well be able deliver on reporting requirements to senior leaders in time.

Past Experience:

4 to 5 years’ experience in Business Continuity Management, Control Management, Compliance, Internal Audit, Operational Risk or a related discipline would be given preference.

Academic Background:

Bachelor's Degree or equivalent

Functional Skills/Capabilities:

Familiar with Archer and Business Continuity Planning
Demonstrated ability to build and sustain effective working relationships across the Company with leaders in various position
Strong team player
Self-motivated, with the ability to handle multiple work streams and ad-hoc tasks simultaneously
Experience compiling information and developing thoughtful material for presentation
Strong Microsoft Excel, Presentation skills, particularly in creating custom reporting and data presentation.
Flexibility in response to changing circumstances
Resolves and/or escalates issues in a timely fashion
Strong organizational skills with great attention to detail
Excellent oral and written communication skills are required
Ability to ask the “right” questions without having extensive knowledge in a particular business area

Knowledge of Platforms:

Archer
Microsoft Office

Behavioral Skills /Capabilities:

Effective Time Management
Attention to Detail

Preferred Qualifications:

Technical background not mandatory

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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