American Express

Associate-Digital Product Management

Posted On

Jan. 28, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 23, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Global Operational Risk & Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management.

We are seeking an Associate to become part of our global team. This is a team that of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express’ Risk Management function

Key Responsibilities:

Develop and drive product roadmap and define timelines for future features and capabilities

Understand and apply new trends and competitive best practices into product roadmap and requirements

Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size

Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution

Identify use cases, define business processes, and craft end-to-end user flows.

Breakdown complex business requirements into actionable product features and technology user stories

Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set

Conduct competitive assessments and develop product recommendations based on analysis

Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans

Support development of appropriate tracking and reporting to determine product performance

Minimum Qualifications

Master’s/bachelor’s degree in computer science, Computer Engineering, Information Systems Technology or related field

Good to have – Rally/JIRA/Confluence experience

Good to have – Agile/Scrum methodology experience

Excellent time management skills with ability to manage multiple projects

Good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset

Experience working with software developers and engineers, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality

Digital product development experience preferred

Experience in risk management disciplines

Respect for user experience, design, and technical systems and architecture – You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are actually important

Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation

Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives

Strong organizational and project management skills with ability to multi-task and manage multiple work-streams

Ability to analyze issues and business use cases, document analysis, and execute plans to action

Ability to work under pressure and adapt quickly in an environment with evolving business demands

Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority

Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged

Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it

Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders

Excellent problem solving and analytical skills with comfort with data-driven decision making

Strong interpersonal and communication skills

Agile certification is preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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