American Express

Senior Business Systems Analyst

Posted On

March 13, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 6, 2025

Job Description

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Servicing (GS) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GS Servicing Insights & MIS team (part of Global Servicing Enablement, GSE) is the primary point of contact for all GS information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint and this position will be based out of the American Express Service Center in Gurgaon, India

Purpose of the Role:

MIS and Analytics to support GS

Responsibilities:

· Providing Analytical & Decision Support across GS through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)

· Enabling business user self-service through creation of MIS capabilities

· Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics

· Working independently assuming responsibility for the development, validation and implementation of projects

· Participate on global teams evaluating processes and making suggestions for process and system improvements

· Interacting with all levels of the organization across multiple time zones.

Critical Factors to Success:

· Ensure timely and accurate MIS based on customer requirements

· Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams

· Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators

· Build collaborative relationships across GS groups and participate on global teams evaluating processes and making suggestions for process and system improvements

· Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

Past Experience:

· Preferably a minimum 2 years’ experience with at least 1 year in Quantitative Business Analysis/Data Science with experience in handling large data sets

Academic Background:

· Bachelor's Degree or equivalent, preferably in a quantitative field

· Post-graduate degree in a quantitative field will be an added advantage

Functional Skills/Capabilities:

· Must possess strong quantitative and analytical skills and be a conceptual and innovative thinker

· Project management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analytics

· Proven thought leadership, strong communication, relationship management skills

· Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities

· Data presentation & visualization skills

Technical Skills/Capabilities:

· Excellent programming skills on Hive/SAS/SQL/Teradata is essential with good understanding of Big Data ecosystems

· Exposure to visualization using Business Intelligence software like Tableau or Qlikview will be an added advantage

Knowledge of Platforms:

· Advanced knowledge of Microsoft Excel and PowerPoint, Word, Access and Project

Behavioral Skills/Capabilities:

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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