American Express

Director - Ops Risk Management

Posted On

March 24, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 13, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together

Join Team Amex and let's lead the way together.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The Human Capital and Internal Fraud Risk team establishes policies and standards, effectively challenges processes, policies, strategies, frameworks and governance procedures devised by first line teams to manage Human Capital and Internal Fraud risks. They also conduct monitoring and reporting on independent risk assessment.

ORM is looking for a Director of Human Capital and Internal Fraud Risk to partner with a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization.

How will you make an impact in this role?

The Director, Human Capital and Internal Fraud Risk will:

Establish Internal Fraud Risk Management Program, including policy and standards, governance, roles & responsibilities, and requirements.
Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of People risk & Internal Fraud processes
Educate first line teams across the enterprise about risk management programs and practices
Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety & soundness related regulations

Qualifications

Leadership experience in risk management, compliance, internal fraud investigation, or a similar role
Demonstrated ability to successfully manage multiple priorities
Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs’ maturity and development
Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks
Aptitude to communicate findings to colleagues, business partners, and senior leaders
Exceptional professional communication skills – clear, logical, and structured
Impeccable integrity required for handling confidential information
Rigorous and analytical approach to problem-solving, decision-making, and prioritization
Proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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