American Express

Bus Analyst-Data Analytics

Posted On

April 7, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 4, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Enterprise Digital and Data Solutions (EDDS) team operates with mission to create customer-centric digital experiences and drive enterprise value powered by unified, integrated solutions and scale of expertise. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all of its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.

The Acquisition Experiences Analytics team within the broader Enterprise Digital Experimentation & Analytics (EDEA) team in EDDS supports optimization of our acquisition experiences (Shop, Member Get Member, Apply, Global Post-Approval, etc.) through insights and experimentation. The team specializes in using data and best experimentation practices around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value.

This role will report to the Manager of Digital Analytics team and will be based in Gurgaon. The candidate will be responsible for delivery of high impactful analytics to optimize customer experiences across our core acquisition journey domains.

Responsibilities:

· Deliver strategic analytics focused on creating best-in-class digital user experience & maximizing acquisition outcomes

· Define and build KPIs to monitor performance of acquisition experiences

· Support the development of new products and capabilities

· Deliver readout of new launches uncovering insights and learnings that can be utilized to further optimize the journey

· Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable

Minimum Qualifications

Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science)
Strong programming skills are preferred. Some experience with Big Data programming languages (Hive, Spark), Python, SQL
Experience in large data processing and handling, understanding in data science is a plus
Ability to work in a dynamic, cross-functional environment, with strong attention to detail
Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment

Preferred Qualifications

Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner.
Basic knowledge of statistical techniques for experimentation & hypothesis testing, regression, t-test, chi-square test

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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