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Infosys
Responsibilities: • Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. • Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. • define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. • Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. • Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. • Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems. • Experience designing and implementing client facing solutions leveraging involving ServiceNow. • Experience of performance compliant design, sustainable solution architecture • Experience implementing and integrating enterprise software applications. • Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions • Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. • Design and develop ServiceNow data model to support process integrations • Ability to understand ServiceNow lifecycle, multitask, time management skills • Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. • Business analysis and requirements gathering abilities. • Ability to learn technology quickly through instruction and self-training • Practical experience with agile methodologies/tools Educational Requirements Bachelor of Engineering Additional Responsibities: Minimum of 9 years overall experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions • 5+ years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications. • At least 2 end to end ServiceNow CSM implementation experience • Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers • Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill. • Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. • Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling • Experience implementing systems using the Agile/Scrum methodology • Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
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