Merck KGaA

Specialist, Salesforce Admin

Posted On

Sept. 2, 2024

Location

Bangalore, Karnataka

Experience Level

D - Professional (4-9 years)

Job Type

full-time

Apply By

Sept. 24, 2024

Job Description

As a Salesforce Administrator Expert/Specialist, you will be an integral part of the broader SLS EMEA Sales, Marketing, and Customer Excellence organization. Your primary role will be within the EMEA CRM team, where you will be responsible for providing comprehensive support for the daily and operational tasks related to our CRM tool, Salesforce.com for the SLS EMEA CRM user community which are essential for maintaining the efficiency and effectiveness of the Salesforce system within the EMEA region Salesforce certifications such as ADM-201 and ADM-211Profound understanding of Salesforce objects and their functionalityAbility to create reports, dashboards, and maintain data securityKnowledge of workflow rules, process builders, validation rules, and flowsBasic understanding of Apex, Visualforce, and SOQLCapacity to coordinate with global IT and other CRM teamsStrong customer-centric mindset with a focus on high-quality issue resolutionExcellent communication and collaboration skillsProven ability to manage and support a large user community, serving over 2000 usersCapability to work on ad-hoc requests while maintaining focus on continuous system improvementThis role offers a unique opportunity to contribute to the operational excellence of our CRM system while actively supporting the Sales teams in achieving their targets. If you are passionate about leveraging Salesforce.com to drive business success and are committed to delivering exceptional user support, we invite you to apply and become a key part of our dynamic team. Who you are:Business and/or marketing-related degree or equivalent professional qualificationCertified Salesforce Administrator (ideally in Lightning) Nice-to-have: Additional SFDC certificationsIdeally experience in ERP Systems (i.e. SAP, Oracle, Scala, etc.)At least 5-8 years of sales, pricing, commercial or business support experienceWe are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

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