Merck KGaA
Analyst
Job Description
Job Title: AnalystJob location : Electronic City, Bangalore Role description The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and to build good rapport with customers for growth of organization.Entering all email, phone and fax orders accurately of various countries as per agreed timelinesEnter the orders and quotes accurately on different ERP’s as per the rules set up by different countriesEnsure expected order entry productivity and accuracy is maintained consistently.Identify and follow up customer specific requirementsAny other additional tasks depending on the specific country or organization as requested by your Team Lead / SupervisorShould be able to handle all process related queriesProper response on email queries received from the customers or internal teamJob RequirementsGraduation in any disciplinaryRequires minimum of 1-2 years’ work experience in a similar positionSAP Oracle/SFDC user knowledge – Basic Proficiency expectedSome Basics of SAP TCodes / Oracle for Order entryNavigating different transaction and screens in SAP/Oracle/SFDC/OutlookShould be able to enter data in the system with all the required parameters, under supervision from experts. Understanding different T-Codes and its impact on the resultsMicrosoft Office- Basic Proficiency expected.Computer operating knowledge.Intermediate work experience in MS-Office, Excel, Word, Email & InternetKey Board Skills– Basic Proficiency expectedBasic knowledge in operating keyboardShould have keyboard skills with typing speed of 20-25 wpm Communication Skills (Written/Spoken English)– Basic Proficiency expectedGood knowledge in written and spoken English
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