American Express

Analyst-Operational Excellence

Posted On

June 17, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 7, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Role Description:

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path

Functional Description-

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

GCS Control Management team aims to ensure that GCS has a strong first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

Purpose of the Role:

Reporting into the Manager - GCS Control Management COE - India, this Band 30 position will be closely working with Third Party Relationship Managers (TRMs), Third Party Lifecycle Management (TLM), Global Supply Management (GSM), Global Risk & Compliance, Risk SMEs, other key partners as well as the leaders across GCS to ensure all activities stay in sync with internal standards, policies and regulatory expectations.

Job Responsibilities:

Among the specific responsibilities, this role will include:

To assist business partners navigate through the onboarding/ pre-contract TLM activities and act as the primary point of contact in GCS for all TLM/AEMP 10 policy requirement.
Support business in closing all due diligence requirements raised during onboarding, work closely with TLM/GSM and risk SME’s for timely closure of due diligence requirement.
Ensure all gaps and assessments are timely closed with no negative impact to Control & Compliance (C&C) ratings.
Raise awareness and educating business and Third-Party Relationships Managers (TRMs) on various requirements on TLM program. Create tools, resources, trainings and awareness through campaigns ensuring all third-party engagements are assessed adequately.
Ensure risks related to Policy Management (AEMP 10) are managed in line with regulatory & AXP expectations.
Work closely with SSBE (GSM) team to get the contract/renewal/amendment executed post TLM risk assessment.
Ensure TLM inventory is updated and refreshed timely, involves working with business on renewals.
Support business terminate all inactive/expired engagements, following accurate decommission guidelines and attestations.
Support critical program management tasks like - Risk Acceptances, Alternate Practices Program, Leadership updates like Risk Management Forums, TRMC/ORMC.
Supporting 2nd & 3rd line audit requests.

Minimum Qualifications/Prior Experience:

2 to 3 years of related experience (5+ years overall). Experience in Operational Excellence, Compliance, Internal Audit, Supply Chain Management, Operational Risk or a related discipline would be given preference.
Bachelor's Degree or equivalent
Good hands-on experience on MS-Excel & PowerPoint
Working experience on platforms like Process Unity, Ariba, Conga would be an advantage.
Strong self-starter with an ability to navigate successfully through challenging situations.
Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
Strong verbal & written communication skills and the ability to interact effectively with cross functional teams.
Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action.
Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.
Experience in business process improvement and driving governance requirements.
Ability to work with large volume of data in through organized and systematic approach. Create clean, accurate records and meaningful reporting.

Leadership Outcomes:

Set the agenda: Develop the strategy for the India COE in partnership with the Control Management Organization and leadership.
Lead with an external perspective, challenge status-quo and bring continuous innovation to our existing offerings.
Bring others with You: Partner with stakeholders within the Control Management organization to build and deliver an effective, sustainable, and scalable COE structure.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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