Merck KGaA
Field Service Engineer
Job Description
Job Title: Field Service ManagerJob Location: Kerela Role DescriptionWe are looking for a self-starter Field service Engineer to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases Business Revenue.Providing service and customer support during field visits.Managing all on site installation, repair, maintenance, and PM visits, IQ/OQ, Generation of Service Revenue for Company & support to sales & Marketing team.Delivering highest Service quality levels in region assigned and Maintain and Increase NPS.Provide service and customer support during field visits. Manage all on site installation, repair, maintenance, and PM visits, IQ/OQDiagnose errors or technical problems and determine proper solutions.Produce timely and detailed service reports.Follow Document processes through SFDC, Service MaxFollow all company’s filed procedures and protocols.Cooperate with technical team and share information across the organization.Generation of Service Revenue for Company Build positive relationships with customers.Maintain and Increase NPS.Support sales team for Consumables sales and Buyback of old InstrumentsJob RequirementsProven field service experienceAbility to troubleshoot, test, repair, and service technical equipment.English literacyAbility to work flexible and to adapt to changing work environment.Familiarity with Digital tools and applicationsTechnical degree or certification (Minimum Diploma Engineer, Degree Engineer preferred)
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